I'm a Conversational Experience Expert dedicated to helping our internal customers with the process of designing an engagement, whether through voice or text-based chat. In my role, I turn knowledge into a human-centric conversational flow to make sure that the users feel understood and get the help they are looking for by using a chat or voicebot.I'm a Conversational Experience Expert dedicated to helping our internal customers with the process of designing an engagement, whether through voice or text-based chat. In my role, I turn knowledge into a human-centric conversational flow to make sure that the users feel understood and get the help they are looking for by using a chat or voicebot.